Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture.
Branch Sales & Service Executive
Qualification
BA, BSc, HND
Location
Lagos
Job Field
Banking, Sales, Marketing
Job Summary
Acquiring and activating Affluent and Mass clients warm leads in the catchment area of Store (e.g. online, Client Centre, Deepening needs of Affluent and Mass market with simple product needs (e.g. BC Txn account, , Mortgage, PIL, Credit Card, CASA, Wealth mgt solutions and digital activations), and simple KYC/CDD requirement.
Address walk-in NTB clients, sales needs; Pull generated from ATL/online, catchment campaigns, word of mouth
Activate NTB clients, and set up and educate clients on remote channel usage i.e., online, Client Centre, ATM; Hand over client to Priority or Business Banking Team if required
Address walk-in ETB clients, sales needs,may be from Service To Sales; Serve client on initial request and broaden to Next Best Conversation based on ETB analytics
Direct and educate walk-in clients to use self-serve channels, and handle service requests via low-counters where requested by clients; Actively seek Service To Sales opportunities
