Ascentech Services Ltd acts as a
gateway to provide a wide range of recruitment and selection services
to companies. We are a dedicated team of professional consultants
offering top of the line executive recruitment and selection services.
One of our employers in the ISP Industry is seeking to hire a Customer care supervisor for their office in Abuja. The candidate will majorly be responsible for overall operations at all call centres.
Customer Care Supervisor
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 3 years
- Location Abuja
- Job Field Customer Care
Job responsibilities:
- Responsible for Stock and Cash Management at all centres
- Responsible for Maintenance, Employee Discipline and allied activities to ensure Service standards are not compromised.
- Ensure efficient operations at all centres by coordinating remedies of issues affecting operations.
- Responsible of appointment, training and engagement of Customer Service team
- Create incentive schemes for team ensuring operational capabilities at optimum level.
- Ensure Customer Service attitude is exemplified as a SUPERVISOR
- Assist and motivate team to ensure team members contribute to Customer Delight
- Adopt standards for business activities/processes and ensure team adheres to it.
- Ensure Daily Operational Reports are prepared and submitted in time
- Share improvisations with management which can be replicated at all locations/ processes
Experiences & Qualifications required:
- Customer Focused
- Result oriented
- Zeal for Initiative with Speed
- Leadership quality and team Handling capacity
- Energetic & Assertive
- Customer query resolving skills
- Excel Knowledge is a MUST
Desired Attributes:
Relevant Industry Experience, Been on the front end handling customers
and team, Should have Planning and organizing skills, Proven achiever,
Should have sharp business acumen
Qualifications: Graduate / Post Graduate for any reputable University
Desired Experience: 3 to 7 years in a leadership profile
Method of Application
Applicants should please forward CVs to efe.opia@ascentech.com.ng
